1. HelpOverseas is not responsible for refund of any fees or other amounts/charges that have been paid to any Assessing Bodies, Immigration Authorities, Embassy/Consulate/High Commission in the event of the client not getting approval of immigration, or in case of rejection or non-acceptance of his/her request at any stage by any respective authority. The fees only include the charges towards the services rendered by HelpOverseas and does not include any request or assessing fees. The client agrees to pay the entire additional fees, as applicable.

2. HelpOverseas has a zero-tolerance policy for charge backs. Any customer who disputes a credit card payment that is found to be valid will be permanently blacklisted and barred from use of the service.

3.The company is not responsible for any delay caused by third-party services. Also, clients cannot claim a refund of service charges.

4. If the client has paid the money through Credit Card or Net Banking, he will undertake voluntarily that he will not dispute the payment or notify the designated bank for chargeback, insisting that the bank to withhold or cancel the payment made to HelpOverseas by him. The client further undertakes to inform his banker that the payment made to HelpOverseas is genuine and the transaction is an exception for his request to cancel or chargeback the payment in his favor. This includes misuse and card loss cases either by him or through anyone else. The client agrees to cooperate with HelpOverseas in this aspect in case HelpOverseas wishes to defend/represent the matter in their favor before any bank/authority.

5. The Service Charges by HelpOverseas have no reference to the market charges and are as per the company standards to which the client agreed. Any claims after the registration, like charges being too expensive and such, would not be entertained and the client would have no right to contest the same as it was explained and expressed through all the sources of information, and the client has been informed before registering.

6. The client accepts that immigration includes showing enough funds, if applicable, which differs from country to country and the pathway/category the client applies. The client undertakes to meet such requirement as desired by the concerned immigration/other authorities, and failure to provide such funds by the client shall not make HelpOverseas liable for any refund of the service charges or part thereof. In such cases, no refund request for service charges will be entertained.

7. In case of the permit being rejected on the following grounds no refund will be made –

• Failing of medicals by the client or his/her relative included in the application.
• Failing to provide an authentic Police Clearance Certification. The certificate should not be less than 3 months old.
• Failure to show ample funds for settlement or maintenance by the customer or his/her relative included in the application.
• Submission of deceptive documents.
• A prior violation of any sort of immigration or visa law by the customer or any one of his/her relative included in the application.
• The late entry of any sort of additional documents requested by the consulate at a later phase.
• Falls short to fulfill the language proficiency requirements as pointed out in the pre-registration report.

8. The client should also understand and accept that no refund or transfer of HelpOverseas fee to a friend or a relative will be done in the event he or she abandons his/her request or decides to opt out due to any reason during the proceedings after he/she signs-up.

9. The client agrees to comply with the requirements of the relevant authorities who conduct an evaluation or make a decision. The customer also agrees to produce all paperwork, including originals, if the assessing authorities so request. The client acknowledges that any failure on his or her side to produce these papers, in whole or in part, is an independent failure on the client’s part, for which HelpOverseas is not liable. As a result, the client acknowledges that inability to submit documentation is not an acceptable reason for requesting a refund.

10. By signing/accepting the agreement to utilize our services, the client waives their right to withdraw at any time during the procedure due to changes in their personal circumstances. Any type of settlement is inappropriate to consider or entertain. We cannot handle refund requests once services have been supplied or any portion of the procedure has begun because we are a business with significant investment.

11. The Company will not be responsible or liable for any failure or delay in performing its role properly resulting from or caused by, directly or indirectly, forces beyond its control, such as strikes, accidents, acts of war or terrorism, civil or military disturbances, Pandemics, or loss or malfunctions of computer services. The company is expected to make reasonable steps to resume service as quickly as possible under the circumstances. Your file will be kept or withheld until the matter has been resolved. In such case, we will not issue a refund because the service has already begun.

HelpOverseas reserves the rights not to provide a refund as each of our policies are according to this agreement.  It is agreed by the client that she/he knows that HelpOverseas will deploy its employees and utilize other infrastructures for providing services to the client by spending considerable amounts of money. Irrespective of the result of the request, the client hereby undertakes that he will not claim a refund of the fees and charges paid to HelpOverseas.

For further details, please reach out to us on +91 9145227575 or you can e-mail us on contact@helpoverseas.com. One of our representatives will get back to you at the earliest.